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Logging In...
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FAQ1:
What is my username/password?
- FAQ2: I have forgotten my
username/password. How can I be reminded?
Verifying Your Email Address...
- FAQ3: How do I check to see what email
address has been loaded in Southeastern Blackboard?
- FAQ4: My email address is incorrect...
How do I update my email address?
Course Availability...
- FAQ5: When will my course for the
upcoming semester be available?
- FAQ6: My courses from this past semester
have disappeared! What happened?
- FAQ7: Past semester courses (or
courses I have dropped) are still
showing up in my course listing. How do I remove past courses?
- FAQ8: My instructor says to check Southeastern
Blackboard, but their course is not listed as one I am currently
enrolled in. How do I access this instructor's course?
- FAQ9: Tinker and OCCC Students - My
course is not listed in Blackboard.
- FAQ10: IETV Students - My course is not
showing up.
Error Messages...
- FAQ11: I can access Bb from home and from
the Southeastern campus, but not from my work. Why is that?
- FAQ12: When I tried to log in, I received
the error "could not validate login credentials".
- FAQ13: When logging into Southeastern Blackboard,
I receive an error to contact the system administrator. The
second time I enter my user information, I can usually get in.
- FAQ14: When trying to access Southeastern
Blackboard, I receive the following error: "An
error occurred in the authentication module.: Error occurred while
trying to lookup the current session in the database."
- FAQ15: I received the following error:
"An error occurred while the system was processing this login
request." when trying to log in to Southeastern Blackboard.
Getting Help & Other Miscellaneous Questions...
- FAQ16: I would like to save Southeastern
Blackboard as a favorite.
- FAQ17: What are the minimum
hardware/software requirements for Southeastern Blackboard?
- FAQ18: What are some of the plug-ins I
might need for a course in Blackboard?
- FAQ19: How do I request technical support
when using Southeastern Blackboard?
- FAQ20: The text on my computer screen is
very small.
- FAQ21: Once inside Southeastern Blackboard,
is there a place to get additional help?
Inside My Course...
- FAQ22: There is a padlock listed for a
quiz/exam in my gradebook. What does it mean and how can I see
my grade?
- FAQ23: My instructor mentioned that a
syllabus, PowerPoint presentation or other course file has been
posted into Blackboard. However, I can't seem to find it.
Where is it?
- FAQ24: I am supposed to use the
"Assignment tool" to upload a document. How do I do this?
- FAQ25: What if I did not find the answer
to my question - where can I go for additional help?
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