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Frequently Asked Questions

Questions

  1. Logging In
    1. What is my username/password?
    2. I have forgotten my username/password. How can I be reminded?
  2. Verifying Your Email Address
    1. How do I check to see what email address has been loaded in Southeastern Blackboard?
    2. My email address is incorrect... How do I update my email address?
  3. Course Availability
    1. When will my course for the upcoming semester be available?
    2. My courses from this past semester have disappeared! What happened?
    3. Past semester courses (or courses I have dropped) are still showing up in my course listing. How do I remove past courses?
    4. My instructor says to check Southeastern Blackboard, but their course is not listed as one I am currently enrolled in. How do I access this instructor's course?
    5. Tinker and OCCC Students - My course is not listed in Blackboard.
    6. IETV Students - My course is not showing up.
  4. Error Messages
    1. I can access Bb from home and from the Southeastern campus, but not from my work. Why is that?
    2. When I tried to log in, I received the error "could not validate login credentials".
    3. When logging into Southeastern Blackboard, I receive an error to contact the system administrator. The second time I enter my user information, I can usually get in.
    4. When trying to access Southeastern Blackboard, I receive the following error: "An error occurred in the authentication module.: Error occurred while trying to lookup the current session in the database."
    5. I received the following error: "An error occurred while the system was processing this login request." when trying to log in to Southeastern Blackboard.
  5. Getting Help & Other Miscellaneous Questions
    1. I would like to save Southeastern Blackboard as a favorite.
    2. What are the minimum hardware/software requirements for Southeastern Blackboard?
    3. What are some of the plug-ins I might need for a course in Blackboard?
    4. How do I request technical support when using Southeastern Blackboard?
    5. The text on my computer screen is very small.
    6. Once inside Southeastern Blackboard, is there a place to get additional help?
  6. Inside My Course
    1. There is a padlock listed for a quiz/exam in my gradebook. What does it mean and how can I see my grade?
    2. My instructor mentioned that a syllabus, PowerPoint presentation or other course file has been posted into Blackboard. However, I can't seem to find it. Where is it?
    3. I am supposed to use the "Assignment tool" to upload a document. How do I do this?
    4. What if I did not find the answer to my question - where can I go for additional help?
  7. Hardware and Software Questions
    1. How can I tell if I have the latest version of Internet Explorer?
    2. How do I clear the Memory Cache in Internet Explorer?
    3. How can I tell if I have "cookies" enabled in Internet Explorer?
    4. How can I disable Pop-up blockers?
    5. How can I disable my personal firewall?

Answers

Logging In...

  • What is my username/password?

    All student usernames will be:[first initial][last name][last two digits of student ID] Example: John Smith, ID# 1234-56789, would have a username of jsmith89.

    First Time Users - Passwords will be set to the entire eight-digit birthdate
    Current Users - Use your current password

  • I have forgotten my username/password. How can I be reminded?

    See above for the structure of your username. If you have forgotten your password, you can use the "Forgot Password?" link located on the SE Blackboard login page (after you have clicked the login button.) A link to reset your password will be sent to your SE student email address. Follow the directions in the email and you'll be able to create a new password.

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Verifying Your Email Address...

  • How do I check to see what email address has been loaded in SE Blackboard?

    IMPORTANT -- All SE Blackboard student accounts are required to use the "@student.se.edu" email address. You can use Campus Connect to verify what email address has been loaded into SE Blackboard. Browse to the Campus Connect login page (on SE homepage) or use this direct link.  http://www.se.edu/campusconnect/

  • My email address is incorrect... How do I update my email address?

    IMPORTANT --All SE Blackboard student accounts are required to use the "@student.se.edu" email address. Use the directions above (FAQ3) to browse Campus Connect see what address is in SE Backboard. If there is an error in your student email address, contact the SE Registrar's Office.

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Course Availability...

  • When will my course for the upcoming semester be available?

    Generally, course will be available on or after the first day of classes. Check with your instructor for a specific date.

  • My courses from this past semester have disappeared!What happened?

    More than likely, your courses have been made unavailable by your instructor. Usually this is done to allow the instructor to work on the course for the upcoming semester.

  • Past semester courses are still showing up in my course listing. How do I remove past courses?

    Note: This will also work for courses that you have dropped!

    There are two ways to remove past courses. First, you can hide old courses so they do not show up on your "My SE " page. Locate and click the small pencil icon in the upper-right corner of the "My Courses" module. You will want to remove any check marks next to courses that you no longer wish to see. Second, you can contact the instructor and ask them to make the course unavailable.

    For courses you have dropped, you can either contact the instructor and asked to be removed or use the procedure above to remove the course from your current course listing.

  • My instructor says to check SE Blackboard, but their course is not listed as one I am currently enrolled in. How do I access this instructor's course?

    It is possible that your instructor has not made the course "available". Please contact them and ask them to turn on the course.

  • Tinker and OKCCC Students - My course is not listed in Blackboard.

    There are several possible reasons why your courses are not showing up. It is possible your instructor has not turned on the course. Please contact them and ask when the course will be made available. The course might have been created late and students have not been uploaded. Please try back the following day.

  • Remote Site IETV Students - My course is not showing up.

    Often times, you will not see a course listed because your enrollment has not been processed on campus. If you enroll at the McCurtain County Branch Campus or one of the Higher Education Centers (McAlester or Ardmore), please allow a couple of days for your enrollment to be added to the campus computer systems. Once that process is complete, students will be added to the course the following morning.

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Error Messages...

  • I can access Bb from home and from the SE campus, but not from my work. Why is that? 

    Often times, your business network is protected from the outside by a firewall. This protection may be preventing you from accessing SE Blackboard. Contact your local network administrator and ask is SE Blackboard is accessible from within your company's computers.

  • When I tried to log in, I received the error "no authentication login credentials were provided..." (Internet Explorer 6.X or higher)

    Your security settings may need to be adjusted to allow scripts. Blackboard requires the ability to run scripts in some areas. To adjust this setting, go to Tools -> Internet Options -> Security. Next, click the Internet zone icon at the top of the box. Select custom level. Scroll down the screen until you reach the "Scripting" section. Here, you should make sure that "Active Scripting" is enabled. If not, select it and click OK.

  • When logging into SE Blackboard, I receive an error to contact the system administrator. The second time I enter my user information, I can usually get in. 

    The possible cause might be that you are saving the login page as a favorite instead of the SE Blackboard entry page. In order to avoid this issue, you should start your Blackboard session by using the Blackboard links on http://www.se.edu or http://blackboard.se.edu. Once there, click the login button. When you do that, Blackboard then opens the logon screen and begins a session that should permit you to log in correctly.

  • When trying to access SE Blackboard, I receive the following error:"An error occurred in the authentication module.: Error occurred while trying to lookup the current session in the database."(Internet Explorer 6.X or higher)

    It is possible that cookies are not correctly enabled on your computer. Blackboard is unable to function properly without cookies enabled. To enable cookies, click Tools -> Internet Options -> Privacy and move the slider to "Medium". You can move the slider lower, but you may allow cookies that could be harmful to your computer.

  • I received the following error: "An error occurred while the system was processing this login request." when trying to log in to SE Blackboard.

    The error occurs when the Blackboard username is typed incorrectly. Please review the username guidelines to verify what your username should be. If, after trying a username solution above, you are still unable to log into SE Blackboard, please submit a student technical support request using the link of the SE Blackboard login page.

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Getting Help & Other Miscellaneous Questions...

  • I would like to save SE Blackboard as a favorite.

    In order to avoid errors, you will need to save the SE Blackboard entry page and NOT the login page. Specifically, you will want to save http://blackboard.se.edu as your favorite and not the actual page where you type in your log in information.

  • How do I request technical support when using SE Blackboard?

    To request technical support, use the link at http://blackboard.se.edu. The link is located on the left-side of the screen under the Student Links section.

  • The text on my computer screen is very small.

    It is possible that your screen font size has been adjusted. To change it, click View -> Text Size -> and select "Medium" (or larger, if you prefer).

  • Once inside SE Blackboard, is there a place to get additional help?

    Yes! Each student has access to a comprehensive, fully-searchable online users manual. Generally, the student manual is located inside each course under the Student Tools button.

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Inside My Course...

  • There is a padlock listed for a quiz/exam in my gradebook. What does it mean and how can I see my grade?

    The padlock means the test has not been completed successfully or that it is still in progress (if you instructor has enabled the option for you to log back in and complete it at a later time). Not being able to complete the test successfully usually comes about because the session was disrupted by a loss of internet connectivity or power. To resolve this issue, you will need to contact your instructor to see if the test can be reset. Please note that it is up to each individual instructor whether he/she will allow you to take the test again.

  • My instructor mentioned that a syllabus, PowerPoint presentation or other course file has been posted into Blackboard. However, I can't seem to find it. Where is it?

    Once you log in to Bb, click on the name of the course. Use the navigation buttons, located on the left side of the page, to access the materials your instructor has posted. Select Course Documents to locate the syllabus, course schedules, PowerPoint presentations, etc. Your instructor may post the materials in more than one place, so feel free to explore all the navigation buttons!

  • I am supposed to use the "Assignment link" to upload a document. How do I do this?

    The Assignment link is an easy way for you to submit assignments to your instructor. Your instructor can grade and then return your documents to you and/or provide comments. Below are step-by-step instructions for using the Assignment Link.

    Using the Assignment Link to Submit an Assignment

    1. Click on the Assignments button to access the Assignment Link.
    2. Click the View/Complete Assignment link.
    3. Enter the name of the assignment in the Comments box.
    4. Click Browse to find where you saved your assignment. (For example, your ZIP disk or desktop).
    5. Now click Submit, located in the lower-right corner.

    Viewing Your Graded Assignment

    1. Select the Bb Student Tools button from the Announcements page.
    2. Select the My Grades button.
    3. Click on the grade. (Please note that you will see an exclamation mark until your grade is posted.)
    4. Read your instructor's comments, if applicable.
    5. Click on the link beside Files From Instructor, below the comments, in order to view your graded document.

  • What if I did not find the answer to my question - where can I go for additional help?

    Each student has access to a comprehensive, fully-searchable online users manual. Generally, the student manual is located inside each course under the Student Tools button.

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Hardware and Software Questions...

  • How can I tell if I have the latest version of Internet Explorer?

    Here's how you can find out. Note, Internet Explorer is the preferred browser for Southeastern Blackboard. Other browsers may be used but reduced functionality is possible.

    1. Open Internet Explorer
    2. Click on Help on the Menu Bar
    3. Select About Internet Explorer
    4. READ the first line to see what version is on your computer
    5. If it is not at least 6.0, then go to the following link and download Internet Explorer 6 or 7. This will generally fix a number of issues you may be experiencing with Southeastern Blackboard and/or other Websites.

    INTERNET EXPLORER 6 -- Follow this link to for the free download. http://www.microsoft.com/windows/ie/ie6/downloads/default.mspx

    INTERNET EXPLORER 7 -- Browse to www.microsoft.com and search for Internet Explorer 7.

    ** Please note that firewalls, both personal and corporate, will frequently block access to Southeastern Blackboard. This includes the free download of McAfee, ZoneAlarm, as well as Norton Personal Firewall.

  • How do I clear the Memory Cache in Internet Explorer?

    Often times, many standard browser issues are a result of a full cache (pronounced “cash”). The cache is a folder that stores temporary files of all the actions you perform while working on the web or within your Southeastern Blackboard course site. A full cache can prevent you from writing (saving) any more actions to that folder. So when a temporary file cannot be written for an action, such as submitting a change in personal information, that action cannot be executed. To solve this problem please take the steps below to clear your cache.

    INTERNET EXPLORER 6

    1. Click Tools
    2. Select Internet Options
    3. Click Delete Files under the Temporary Internet Files section
    4. Click Clear History under the History in the History section
    5. Click OK

    INTERNET EXPLORER 7

    1. Click Tools
    2. Select Internet Options
    3. Click Delete under the General section
    4. Click Delete Files in the Temporary Internet Files section
    5. Click Close
    6. Click OK

  • How can I tell if I have "cookies" enabled in Internet Explorer?

    1. Click Tools
    2. Select Internet options
    3. Click on Privacy tab
    4. Set slider to Medium
    5. Click OK

  • How can I disable Pop-up blockers?

    • Internet Explorer
      • click Tools, then Pop-up Blocker, then Turn Off Pop-up Blocker.
    • Yahoo Toolbar
      • Click on the Down arrow in the shield icon to bring up a menu, Uncheck the Enable Pop-Up Blocker option.
    • Google Toolbar
      • To disable Google's pop-up blocking, you must close the toolbar. First, right-click on the toolbar and a drop-down menu will appear with a listing of all of the toolbars. Uncheck the Google option.

  • How can I disable my personal firewall?

    • Windows XP
      1. Log on as a user that is a member of the Administrators group.
      2. Open the Network Connections folder, right click the desired connection, and then click Properties.
      3. Click the Advanced tab, and remove the check from Protect my computer and network by limiting or preventing access to this computer from the Internet.
      4. Click Yes to the dialog windows that asks you to confirm your decision to disable the firewall.
    • Norton Internet Security
      1. Log on using an account with Adult or Supervisor rights. Open Norton Internet Security.
      2. On the left side of the window, click Internet Status and then click Current Status.
      3. In the Current Status window, click Disable.
    • Norton Personal Firewall
      1. Open Norton Personal Fireall.
      2. On the left side of the window, click Internet Status and then click Current Status.
      3. In the Current Status window, click Disable.
      4. You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable.
    • McAfee Internet Security
      1. Right-click the McAfee icon.
      2. Point to Personal Firewall and then click Options.
      3. Click the Security tab.
      4. Set the Security Level by moving the slider to the desired level.
      5. Set Access to Low.
      6. lick OK to save changes.
    • McAfee Firewall
      1. Click Stop McAfee Firewall to disable the software.
      2. From the Welcome to McAfee Firewall screen, go to the Network Control Settings and select Allow All Traffic.

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