In-Person
M-F: 8am-5pm
Drop in anytime between 8:00 AM – 5:00 PM and speak with a member of our staff in person. Because schedules vary, if you would like to speak to a specific staff member please make sure to contact us before your visit to assure availability.
*Note: Some semesters may offer in-person extended hours beyond 5pm.
24/7*
Typically, live support is available from 7am-1am. Immediate response times may vary, however, leaving a message on Live Chat when a staff member is unavailable will automatically send a notice requesting assistance. Live Chat is available from your Canvas course’s side menus.
Reach us 24/7 at cidt@se.edu – we will respond as soon as possible between 7am and 1am.
CIDT
For questions about Canvas, Respondus, Orientation & Zoom: (580) 745-3185 / CIDT@se.edu
IT Support Services
For questions about Passwords, Hardware & Wireless access: (580) 745-2408 / IT@se.edu
Christala Smith
Director
Alisha Ridenour
Assistant Director
Jarod West
LMS Administrator / Instructional Technologist
Dawn Anderson
Instructional Designer
Skylar Stout
Instructional Designer
Sarah Hughes
Instructional Designer / Multimedia Production Specialist
Katy Davis
Administrative Assistant
Undergraduate Assistants
CIDT also usually employs between 8 and 12 undergraduate assistants (or “student workers”). The specific number fluctuates due to graduatations, interim semesters, and various other situations, but they are happy to help you. These workers are CIDT’s primary after-hours support, so if you reach out to us later in the day/evening you are more likely to interact with these undergraduate assistants.
These policies apply to full-time staff and student workers.
