Student Resources

Here are instructions on how to change your SE Single Sign-On password for Blackboard, Email, Colleague Self-Service, etc. This will also be the password you use to login to lab computers on campus. If at any time you need assistance, the Henry G. Bennett Memorial Library hosts lab attendants who will be more than happy to assist.

Go to the sign in page for Blackboard, Email, or whichever online SE resource you need to sign into. You should see a page that shows the Henry G. Bennett Library and has a spot for you to fill in your SE email/password.

If you can’t sign in, click the link that says “Can’t Access your Account?” to start the process for resetting your password (or go to PasswordReset.se.edu). On that page you’ll input the student email you were using to sign in and then fill out a CAPTCHA.

On the page that appears next, select the “I forgot my password” option and click “Next”. From there, you will be able to select an alternate email or phone to be sent a verification code. Once you have the code, you should be able to input it and then put in a new password.

Keep in mind that your password must have the following characteristics:

• Minimum of 8 characters
• Not be a previously used password
• Not include your first/last name
• Include 3 of these 4 character types:
  • Uppercase letter (ABC)
  • Lowercase letter (abc)
  • Number (123)
  • Symbol (!#*)

Blackboard offers access to various assets, tools which will give students portals to 24/7 experts on various academic fields via Tutor.com. Connect with an expert online tutor now for 24/7 help with mConnect with an expert online tutor now for 24/7 help with math, science, English, social studies or business courses.

To access:

• Log on to your Blackboard
• Select any of your courses
• Click “Student Tools” in the class options

• Scroll down and click on Tutor.com

Upon completion of enrollment, each student is assigned a Southeastern student email address at the beginning of their first semester. The email account can be accessed at:

https://outlook.office.com/

Upon accessing the Microsoft Email Sign in page, the student must enter his/her user ID in the appropriate input box. The user ID will be comprised in the following manner:
[FIRST INITIAL][LAST NAME][LAST 2 DIGITS OF STUDENTID NUMBER]@student.se.edu

Default passwords will be set to the following pattern.
[CAPITAL FIRST INITIALS OF YOUR FIRST AND LAST NAME][6-DIGIT BIRTHDATE][EXCLAMATION POINT]

As an example, if a student named John A. Doe was born on January 2nd of 2003 and had a student ID of 123456789, his email would be jdoe89@student.se.edu and his password would be JD010203! by default.

Some students may have their email include their middle initial if that username was already taken, so it may look something like jadoe89@student.se.edu in that case.

If you have issues signing in, try resetting your password or reaching out to CIDT@se.edu or IT@se.edu for assistance.

It is the student’s responsibility to have access to a computer with a reliable Internet connection and a computer that is compliant with recommended browsers and settings in order to effectively utilize Blackboard.

Blackboard Support does not provide technical support for making sure a student’s computer settings are compliant with the recommended configuration settings.  If a student’s computer does not work properly, it is the student’s responsibility to either acquire or locate a computer to use that meets the recommended configuration settings.  In order for Blackboard to function properly, your computer must meet the following requirements.

• Make sure your computer has the latest updates installed.  
• Browsers – Click here to check your browser and your browser’s plugins.  Scroll the entire page.
• JAVA – Again, make sure you have the latest version, Version 8 Update 45. The JRE can be downloaded from  https://java.com/en/download/.  After downloading, check again to see that it is working properly.
• Security – Make sure you have http://blackboard.se.edu added as a Trusted Site. To do that, open the Internet and select Tools > Internet Options > Security > Trusted Sites > Sites and add http://blackboard.se.edu.
• Clear the Memory Cache before accessing the test.   Click here for Firefox.   For Internet Explorer, select Tools > Internet Options > Delete > Delete > OK.  For Safari, select “Empty Cache,” located under the Safari menu.
• Enable your browser’s status bar so you can see the timer, in case the test is timed.  To enable it in Firefox, select View  >  Status Bar (make sure it is checked).  To enable it in Internet Explorer, select View > Toolbars > Status Bar (make sure it is checked).
• Disable Firewalls before taking the test if you are taking an exam from a computer or computer network that has a firewall installed.
• Internet Connections – Dial-up, satellite, and wireless Internet connections (such as public & home networks, cellular air cards, WiFi, etc.), and/or mobile devices (iPhone, iPod Touch, iPad, Blackberry, Android, etc., etc., etc.) are NOT recommended for accessing and taking tests in Blackboard.  A wired connection is the most reliable and should be used for taking online tests.  Note:  If you do use a “dial-up modem” to connect to the Internet, turn off “call waiting” and if you use the same line for voice calls, make sure no one picks of the phone and disconnects you from the Internet.
• Firefox, Chrome, or Internet Explorer?  In terms of system requirements, Firefox and Chrome have been a more reliable browsers when using Blackboard, especially for taking tests.  Therefore, it is strongly recommended that you use Firefox or Chrome for test taking.  Click here for a free download or Firefox. Click here for a free download of Chrome.
  • America Online (AOL) is not officially compatible with Blackboard. If you are using AOL to access the Internet, once the connection is made, minimize the AOL window and use either Firefox or Internet Explorer.
• Make sure your computer is free of viruses and/or spy ware by running anti-virus & anti-spyware software regularly.
• Close all programs except Blackboard and keep them closed during the test!  Do not take a test with other applications running in the background, such as Facebook,iTunes, Google, WeatherBug, movies, music, email, instant messaging, etc.
• Verify that you have the minimum Blackboard System Requirements.

Bb 9.1 works best with (1) Firefox and Chrome, (2) Internet Explorer.

• If using IE, some known issues can be resolved by turning on or off the Compatibility Mode.
• If you experience intermittent issues with various features, switching browsers could possibly resolve your issue.
• Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
• Blackboard Learn 9.1 requires the latest version of Sun JAVA. JRE version 7 is the recommended version for features that depend on it. JRE version 6 may work, but could result in unexpected behavior. Oracle has acknowledged some security issues with JRE version 6. Click here to check your current version of JAVA and for a free download of the latest version.   This information is also posted above.
• Blackboard Learn 9.1 will not work with:
  Internet Explorer 6 or Internet Explorer 7
  Firefox 1.x, 2.0, 3.0, or 3.5
  Safari 2.0, 3.2 (or any version on Windows)
  Mac OSX 10.4 “Tiger”
  Java 5
• Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
• Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle.  At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions.  Since then, new stable versions may have been released and widely adopted.  Blackboard is supporting all newer stable versions of Chrome and Firefox.

At various times, you may need to show someone a picture of what is on your screen, such as your instructor or technical support. Any time you experience an issue, whether an error message or other strange occurance, it is wise to take a screenshot of the issue and send that to Technical Support and your Instructor to assist them in resolving your issue in the most timely manner.

There are several ways to take screen capture. You can find specific instructions for your devices by referring to “Take-A-Screenshot.org” and selecting your device.

For some other visual instructions, you can refer to the resources below on taking screenshots with your keyboard or an app.

Below are some helpful apps for screen capturing:

• Snipping Tool / “Snip and Sketch” (Windows OS)
• Office 365 Products (Word, Excel, PowerPoint apps)
• Jing (Download) | Jing (Instructions)

Office 365 for Android
Word, Excel, PowerPoint, Outlook and OneNote applications designed for your Android devices are now available for download. Please see this page for Android phone download options and this page for Android tablet download options.

Remove your old SE student email account
If you had previously set up your SE student email on your Android device, you will need to remove your account first before adding your Office 365 account.

• Open the e-mail app
• Click the menu button
• Click the Gear icon
• Select your student email account under Accounts
• Click Remove
• Read the warning and click to proceed with the deletion if you approve
• If you have used an alternate mail app to check your student mail. Please proceed with removing your account from that app.

Add your student email account on your Android devices through Outlook for Android App

• Once Outlook for Android is installed, open the app and click Get Started
• Enter your student email address and click Continue
• Enter your student email password and click Sign In

Add your student email account on your Android devices through built-in Android Email App

• Open the Android Email app and click Add New Account
• Enter your student email address and password and click Sign In
• Select Microsoft Exchange ActiveSync
• Choose whether to Allow or Deny Email to make and manage phone calls
• Enter your email address into the Domain\username field and enter outlook.office365.com in the Exchange Server field and click Next
• Choose OK to allow Remote security administration
• Click Next, Activate and Done to finish adding the account

Office 365 for iOS

Word, Excel, PowerPoint, Outlook and OneNote applications designed for your iOS devices are now available for download. Please see this page for iPhone download options and this page for iPad download options.

Remove your old SE student email account

If you had previously set up your SE student email on your iOS device, you will need to remove your account first before adding your Office 365 account.

1. Open the Settings app
2. Select Accounts & Passwords
3. Select your SE student mail account
4. Scroll down and select Delete Account
5. Read the warning and click to proceed with the deletion if you approve.

If you have used an alternate mail app to check your student mail. Please proceed with removing your account from that app.

Add your student email account on your iOS devices through iOS Settings App

1. Open the Settings app
2. Select Accounts & Passwords
3. Select Add Account
4. Select Exchange
5. Enter your student email address and an appropriate description (can be anything)
6. When prompted to sign in to your “student.se.edu” exchange account using Microsoft, select Sign In
7. Enter your student email password and select Sign In
8. Choose which items you would like to sync, including Mail, Contacts, and Calendar and click Save

Current Student Resources and Services